COVID-19 Pandemic

Food Banks

Grocery Stores
  • Adonis 

  • Metro offers on-line ordering and delivery through Inabuggy.

  • Farm Boy restocks shelves daily and has lots of food, but does not offer delivery or online shopping.

  • Loblaws offers on-line ordering with express pick-up, ideally for seniors or those in isolation. Go to and sign in at the top of your screen with a PC ID (or create one). You then drive in to collect your bagged order for a small fee (from McArthur Ave location, 613 744-0705). Loblaws will also deliver your online order go to: and sign up.

  • Epicuria They take telephone orders (613) 745-7356, online orders, arrange for store-front pick-up and deliver.

  • Jacobsons ( is open daily, 613 746-6002 and offer online shopping too.

  • Muckleston & Brockwell ( are open 11:30 am daily, but closed Mondays. They welcome orders and can deliver to your car: 613-745-2244 or

  • Byward Fruit & Vegetable Market ( and Saslove’s Meat Market ( have teamed together to offer telephone shopping and delivery. Call Byward (613.241.6542) or Saslove’s (241.9266) or email to place your order. 

  • Bread and Roses ( is open for take-out only and will close an hour earlier daily, 8 am – 6 pm. Online shopping is available.

  • Walmart ( offers online ordering and arranged free pick-up at its Train Yards location. Delivery costs $9.97 on a minimum $50 order, before taxes.

  • Ottawa Organics ( is an online-only service that provides organic fruit, vegetables and a lot more. Delivery to your home is on Fridays. Due to a high volume of orders, current order deadline is Monday, 9pm. This deadline is subject to change.


Emergency + Safe Housing, and Housing Service
  • Households and landlords will get housing allowances and rent supplements one week early to assist with cash flow.  

  • There will be no evictions from social housing during this time. 

  • City staff have reached out to hotels and motels that provide temporary emergency accommodation to provide Ottawa Public Health resources for hotel management, staff and clients. Staff are providing ongoing communications to clients at the hotels. 

  • Ottawa Inner City Health is taking an active role in the shelter system and has a mobile assessment van in operation to visit the shelters on rotation, in addition to having a nurse on call for evenings and weekends.  

  • If you are at risk of housing loss due to shelter arrears, call your Ontario Works/ ODSP Caseworker OR call 311 and press 4 for social services and follow the instructions.

  • Porta potties now on Elgin street beside Knox Church, and second one in Market beside Salvation Army

  • Centre 454 Shower Sign-Up Info:Book by calling: 613-235-4351 or send an


  • Chrysalis House: (613) 591-5901, TTY (613) 591-8912

  • Interval House: (613) 234-5181, TTY (613) 234-5393, our Transitional Housing Support Worker still available to provide telephone crisis and needs-based support

  • La Présence: (613) 241-8297

  • Lanark County Interval House: 1(800) 267-7946, (613) 257-5960, TTY (613) 257-1952

  • Maison d’Amitié: 613) 747-0020 or (613) 744-7789

  • Nelson House: (613) 225-3129 TTY (613) 225-4653

  • Harmony House (daytime only): (613) 233-3386

  • Evelyn Horne Emergency & Transitional Housing Program for Young Women: (613) 789-8220

  • SafePet Ottawa (fosters pets for women while staying at a VAW shelter)

  • City of Ottawa Violence Against Women Shelter:  3-1-1

  • Oshki Kizis is open for Indigenous women fleeing violence (613) 789-1141

  • For help fleeing violence and accessing shelters, Ottawa Victim Services is available. Contact them by emailing or 613-238-2762

  • Unsafe at Home Ottawa -NEW text + chat line for people experiencing abuse at home 

Mental Health Resources​
  • Take this free online assessment for COVID-19

  • Visit the assessment center in person at Brewer Park (Brewer Park Arena 151 Brewer Way. Accessed from Bronson Avenue opposite Carleton University. Open 9 a.m. to 8 p.m. daily)

  • COVID-19 Care Clinic is now open at 595 Moodie Drive and will be operating Monday to Friday from 9 am to 4 pm. Residents should go to the COVID-19 care clinics if they have escalating symptoms of respiratory illness, including a fever or worsening cough and flu-like symptoms, and they are in need of medical attention. Residents do not need to be tested before going to the care clinic.

  • Emergency Dental Services in Ottawa - call (613) 523-4185

  • Both Wabano and Akausivik health clinics are open on weekdays

  • Planned Parenthood Ottawa is providing sexual health services remotely. Information, counseling and referrals available via phone 613-226-3234 x 100, or email

  • Read this Self-Isolation guide for caregivers, household members and close contacts

Prescription deliveries
  • Guardian Drugs (Beechwood at Crichton) offers telephone prescription fulfillment (749.4444) and free delivery. Deliveries of store and over-the-counter items cost $5 for delivery on orders less than $20, unless you are also buying prescription drugs with the other items, in which case delivery is free. Wednesday is Seniors day (55+) offering a discount of 20% on store items.

  • Beechwood Whole Health Pharmacy at the Kavanaugh Building will fulfill prescriptions and deliver free: 613-842-7455 ask for Peter.

  • CostcoPharmacy Online takes prescription orders at, 24 hours a day. Your order will be delivered free to your home via Canada Post Expedited Parcel, which takes three to five business days. To register for this service, go to

  • Jean Coutu: Open and ready to refill prescriptions and offers a small selection of groceries. Call 613-749-5957 

  • Pharmacie La Paix: Offers general prescriptions and free delivery. Contact them at or call 613-744-5800


 Online Delivery Services
  • Instacart ( – Delivery from Staples, Superstore, Walmart, Loblaws, Shopper’s Drug Mart and others.

  • Inabuggy ( – Delivery from Metro, Costco, Petsmart, Loblaws, M&M, Canadian Tire and others. Has an app too.

  • Bag Half Full is offering grocery delivery services in Ottawa for folks with a limited ability to go out for groceries for ANY REASON (immunocompromised, high-risk, self-isolation, single parent with kids, living with high-risk people, etc.)

  • Ottawa Good Food Box will deliver a box of fruits and produce for 20$ to low-income folks. 

  • Metro Beechwood offers Seniors’ Hour from 7 – 8 am daily (best to bring ID).

  • Loblaws (McArthur Avenue in Vanier ) offers Seniors’ (65+) Hour from 7 – 8 am daily (no ID required); also for disabled shoppers.

  • Hess’ Your Independent Grocer, 596 Montreal Rd. offers Seniors’ Hour 7 – 8am daily, with proof of ID being over 65.

  • Walmart (Trainyards) offers 7 – 8 am week-day shopping for seniors (65+), people with disabilities, and those with vulnerable health conditions.

  • For seniors not able to go get food, see list of food delivery services

  • Senior Safety Line Provides contact and referral information for local agencies across the province that can assist in cases of elder abuse. Trained counsellors provide safety planning and supportive counselling for older adults who are being abused or at-risk of abuse. Family members and service providers can call for information about community services. Seniors Safety Line 1-866-299-1011

  • A Friendly Voice (613-692-9992 or 1-855-892-9992) Call if you’re a senior who feels lonely or isolated

Law and Legal Information
  • Visit CLEO for information about the law during COVID-19

  • Community Legal Services of Ottawa has been operating full-time during the pandemic. Their offices are closed for in-person visits, but the legal clinic staff members continue to work remotely. Residents of Ottawa can call any of the offices for assistance: Downtown Office:  613-241-7008 West Office:  613-596-1641 South Office: 613-733-0140 or visit

Rural Supports
  • Rural Ottawa South Support Services 613-692-4697 -Support for seniors, people with disabilities and caregivers, including transportation and home support (ext. 223) and grocery support (ext. 241)

  • Western Ottawa Community Resource Centre 613-591-3686 or - Connections to services and resources in your community

Children & Education

Resources List