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Program Manager

Tungasuvvingat Inuit

March 10, 2021

Program Manager (Manager of Kamatsiarniq Services)

3 Year Term with possibility of extension

Inuit candidates are eligible for Indeterminate position

Who we are:

It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. With over 30 years of highly successful experience in crafting the design, development and delivery of a wide range of effective, client-centered services, TI continues to deliver quality programs and services that directly benefit our growing urban Inuit population.

Kamatsiarniq means “taking better care through wisdom”. The new province-wide Kamatsiarniq program will provide a range of Inuit-specific services delivered through a network of partner organizations to support Inuit who are involved with child protection services, with the goal of keeping families together and improving outcomes for Inuit children and youth in care.

The Manager of Kamatsiarniq Services is responsible for the planning, management and implementation of client-facing activities and services designed to keep Inuit children and youth in the care of their families and community and connected to their culture. The candidate will be a collaborative member of TI’s management team and will work particularly closely with the Manager of Child and Youth Policy to further develop and implement the new Kamatsiarniq Program across Ontarioin partnership with other Inuit-serving organizations. This position will provide managerial oversight and support to a team of frontline workers serving Inuit children, youth and families who are involved with, or at-risk of involvement with, child protection services in Ontario.

What we are looking for:

TI is searching for an experienced candidate with in-depth knowledge of the child welfare system in Ontario, including child protection processes and procedures. The successful candidate will have strong management and supervisory skills and a demonstrated ability to coach, mentor and develop staff.

The ideal candidate will have superior communication and conflict resolution/mediation skills as well as experience with crisis intervention.  The candidate will have excellent interpersonal skills with the ability to build trusting relationships with community members and work effectively in partnership with internal and external stakeholders. The candidate will be highly organized with a strong background in project management and experience managing program budgets.

What you will be doing:

  • Perform management and supervisory activities including staffing, assignment and oversight of work, performance management, work plan development and support for staff wellbeing (e.g., encourage/teach self-care strategies)

  • Provide case supervision for  direct reports to support professional growth and ensure effective client engagement, progress against identified goals and achievement of successful outcomes

  • Provide quality assurance for client files and case notes entered in the appropriate electronic systems by program staff, and support the development of TI’s case management database

  • Identify staff training needs and organize training workshops and other development activities

  • Oversee the planning and implementation of programming

  • Work with Finance Department to develop and monitor program budgets, ensure compliance with budgetary expenditures, and complete financial reports for funders

  • Contribute to the development of operational policies, processes and procedures

  • Prepare reports for funders on service delivery to clients and contribute to other internal and external reports as needed

  • Collaborate with other TI program areas and partner organizations such as Inuuqatigiit to provide comprehensive and integrated services for Inuit children, youth and families.

What do you need to be a successful candidate:

The knowledge, skills and abilities for this role would typically be acquired through a post-secondary degree in social work, social services, human services or directly related education and three (3) years of experience in child and family services, community and social services or other relevant field, and an additional three (3) years’ experience managing or supervising frontline staff in a social service setting. Experience delivering child-, youth- or family-related services to the Inuit community is preferred.

An acceptable combination of related education, work, and life experience may be considered.

Inuit candidates are preferred and will be prioritized for this position. Fluency in English is essential and the ability to communicate in Inuktitut is an asset.  A thorough understanding of Inuit culture, societal values and Inuit Qaujimajatuqangit (IQ) is required as well as comprehensive knowledge of the unique needs and issues impacting Inuit families living in Ontario.

The successful candidate will demonstrate a commitment to collaboration and the ability to adopt a decolonizing, strength-based, trauma-informed, and community-centered approach to their work.

Salary and Benefits

  • TI offers a competitive total compensation package. Employees are provided an exceptional benefits plan which includes major medical and dental coverage for the employee and their dependents, and employee life insurance. TI also offers a Group RRSP benefit plan for eligible staff.

  • TI provides paid sick, personal and family sickness leave days, and a 24/7 confidential Employee and Family Assistance Plan.

  • Vacation (earn 3 weeks/year).

Deadline for applications is March 28, 2021

To apply, please submit your resume and cover letter to

This position works out of the 1071 Richmond Road, Ottawa location which is conveniently located close to major transportation access points and parking is free on the premise.

Preference in hiring will be given to qualified Inuit candidates; applicants are encouraged to self-identify.

Considering the nature of this position, the successful candidate will be required to obtain a vulnerable sector check and their employment offer will be conditional on results that are acceptable to TI.

Accommodations for applicants with disabilities are available upon request.

We thank all interested applicants in advance for their interest. Only individuals selected for interviews will be contacted.

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