Housing Advisor


JUL. 22, 2019

Purpose of Position

Reporting to the Director of Housing, the Housing Advisor is responsible for the guidance and supervision of the Housing team, coordination of service delivery and associated processes and partnership liaison in the community.



- Provide supervision of staff, support and guidance to staff in regards to client care and issue resolution in consultation with the Director of the Housing First Department;

- Guide decision making with regard to policy and procedure in regard to program delivery;

- Be a positive and flexible leader who thrives in promoting change and welcoming challenges;

- Establish consistent processes and priorities for housing support participation;

- Develop and provide a consistent and holistic approach for clients to access housing services;

- Facilitate the process of applying for Rent Supplements and liaise with community partners;

- Attend meetings in the community to identify services gaps and barriers and to liaise with partner organizations;

- Record and report housing data, create statistical reporting templates and supervise the recording of data;

- Coordinate client service delivery by triaging client files and assigning to appropriate team members or partnering organizations;

- Coordinate and facilitate monthly prioritization and matching meetings; and,

- Other duties, as required.



- Post-secondary completion in business, social services or other related program;

- Minimum of 5 years experience in a social service environment with 2 years of supervisory experience leading a team;

- Knowledge of applicable federal, provincial and municipal legislation, policies and procedures associated with Housing First initiatives;

- Evidence of leadership in case management, program assessment and issue resolution;

- Experience working with homeless and at risk First Nations, Inuit or Metis population;

- Knowledge of social, economic and health issues relevant to the urban Indigenous community;

- Demonstrated ability to communicate effectively with Indigenous clients, including a sound knowledge and understanding of the issues that impact on culture in contemporary society;

- Evidence of strong organizational and negotiating skills and the ability to handle sensitive issues with tact and diplomacy;

- Effective interpersonal and conflict resolution skills, positive and flexible member of a team who thrives under pressure and change;

- Current CPR-First AID level C, ASSIST, Non Violent Crisis Intervention or willingness to obtain.

- Proficiency with Microsoft Office tools, particularly Excel, Word and PowerPoint;

- Ability to work flexible hours including evenings and weekends.

- Clear criminal reference check to work with vulnerable population is required.


First Nations, Inuit or Métis candidates will be given priority, please self-identify. To pursue this opportunity, please submit a cover letter and resume to jobs@wabano.com. This opportunity will remain open until filled. Tell us your story early!

Ottawa Aboriginal Coalition

396 MacLaren St.
Ottawa, ON K2P 0M8

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