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Family Intake Coordinator

Inuuqatigiit Centre for Inuit Children, Youth and Families

April 21, 2022

Inuuqatigiit-Centre for Inuit Children, Youth and Families is a multi service non- profit organization serving Inuit children and youth and their families, dedicated to providing cultural, educational, and support services in a caring, respectful, and collaborative environment that fosters strong and proud Inuit children and families.

Position: Family Intake Coordinator

Hours:Full-Time Determinate - 37.5 hours per week
Salary Range:
$44,060 - $55,625 per annum


Under the supervision of the Family Well-Being Manager, the Family Intake Coordinator will conduct all aspects of centralized family intake at Inuuqatigiit.


  • Manage all referrals to Inuuqatigiit programs and services;

  • Contact each family within a timely manner to begin intake process;

  • Meet with families at times and locations convenient to the family;

  • Inform families of Inuuqatigiit Privacy Policy/Code of Conduct;

  • Be knowledgeable and in compliance with client complaint procedures;

  • Conduct thorough family intake following the Family Intake Flowchart;

  • Facilitate the completion of all necessary intake forms required by Inuuqatigiit;

  • Secure all required documentation required by Child Care Early Years Act;

  • Review and discuss with the appropriate team all pertinent information,concerns, and issues with regard to the client’s entry into programs and services;

  • Track referrals and requests that come from out of province including Nunavut;

  • Track referrals and requests that come from across Ontario;

  • Support the maintenance of the Inuuqatigiit database;

  • Complete the TOC questionnaire with clients upon intake and annuallythereafter;

  • Provide after-hours crisis support;

  • Locate resources, providers and services and facilitate the referral process tooutside agencies;

  • Submit file with complete information for data entry in a timely manner;

  • Maintain Inuuqatigiit calendars and flyers and send out to parents;

  • Oversee communication on the Inuuqatigiit Facebook account and ensure it isup-to-date;

  • Abide by the Inuuqatigiit Privacy Policy and all other policies at all times;

  • Regularly participate in supervision meetings with the FWB Manager;

  • Actively participate in case management meetings;

  • Meet all tracking, evaluation, and reporting requirements of funder andInuuqatigiit (attendance, project statistics, project targets, surveys, etc.);

  • Complete worker portion of funder reports accurately and on time;

  • Track expenditures against approved budget; and

  • Attend staff meetings and training sessions as required.


  • Accountable for the effective and efficient completion of the intake process;

  • Accountable to support clients-youth and parents;

  • Accountable to stakeholders; and

  • Adhere to and promote the mandate, workplan and mission of Inuuqatigiit.


  • Develop supportive and professional rapport with Inuuqatigiit staff; and

  • Assist in the planning and organization of the Inuuqatigiit events (e.g InuitDay, AGM, Christmas Party).


  • Foster strong communication with families;

  • Follow protocols and referral agreements as appropriate to meet the needs of parents; and

  • Liaise with other service providers, programs, and professionals in the community to maintain effective linkages.


Work regular and consistent weekly hours of work;

Work weekends and evenings for after-hours crisis support; and
Will be required to work additional hours for specific programming aspects (e.g. weekends and evenings).


  • Inuit descent preferred;

  • Fluency in Inuktitut preferred;

  • Knowledge of Inuit culture and community;

  • Knowledge of the needs of Inuit children and youth and issues faced by Inuitparents;

  • Knowledge of Inuit and non-Inuit community services and supports;

  • Ability to operate computer systems and relevant software;

  • Knowledge of database operations an asset;

  • Ability to communicate effectively orally and in writing;

  • Ability to work in a collaborative staff team environment;

  • Ability to function effectively in a high stress, high noise environment;

  • Ability to respond effectively in crisis situations;

  • Enthusiasm, flexibility, dedication and commitment to children and families; and

  • Strong organizational and problem-solving skills


  • Post-secondary education in related field an asset;

  • Minimum one year experience working in a family-oriented program;

  • Previous experience working with Inuit or Indigenous communities as asset;

  • Experience supporting clients with mental health and/or addiction issues;

  • Current Vulnerable Sector Check required in keeping with Inuuqatigiit Personnel Policies and Procedures;

  • Medical certification of good health;

  • Up-to-date immunization records and TBtest, if applicable;

  • CPR/First Aid Certification (or willingness to become certified); and

  • Possession of a valid driver’s license an asset.

Please apply with cover letter and up-to-date resume to:

Position will remain posted until position has been filled

Shelley Watkin, Human Resources Manager Inuuqatigiit–Centre for Inuit Children, Youth and Families 240 McArthur Ave.,
Ottawa, ON K1L 6P5
613-744-3133 x237

We thank all who apply for this position. Only those applicants selected for an interview will be contacted.

When two equally qualified candidates are considered for the same position, preference will be given to the candidate of Inuit descent.

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