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Corporate Services Director

Tungasuvvingat Inuit

March 1, 2021

Director, Corporate Services

Full-time, 1 Year Term

Who we are:

It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. With over 30 years of highly successful experience in crafting the design, development and delivery of a wide range of effective, client-centered services, TI continues to deliver quality programs and services that directly benefit our growing urban Inuit population.

The Corporate Services Division provides support to TI in the areas of human resources, operations and facility management and communications. The primary role of the Director of Corporate Services is to lead the planning, delivery and evaluation of corporate strategies and services in support of TI’s strategic goals.

The Director is accountable for providing leadership, direction and decision making for the following areas:

  • Human Resources – develops and manages a broad range of HR programs and systems, including recruitment, compensation, job evaluation, disability management, pay and benefits, employee and labour relations, performance management, systemwide learning and development and workplace safety.

  • Operations and Facilities Management– oversees and support the management of the following operational areas including buildings, properties, (infrastructure and systems), corporate fleet, IT, phone systems, corporate insurance and contract management.

  • Communications – oversees and support the management of internal and external communication plans; the development of public relations and media policies and practices, and strategic marketing.

What we’re looking for:

TI is searching for a candidate with extensive and comprehensive/full scope leadership experience.  The candidate will have exceptional system thinking skills to be able to recognize the impact of decisions on the organization, its operations and human services.

The ideal candidate will have a strong background in project management and organizational change. They will have superior communication and interpersonal skills with a high level of integrity, discretion, trustworthiness and ethical conduct, with strong business and financial acumen. They will have a strong working knowledge of employment legislation, regulations, and the ability to identify policies. 

The successful candidate will have well-developed coaching and mentoring skills to support a team of professionals.

The candidate will have strong analytical and problem-solving skill as these skills will be required to analyze future strategies and optimize existing processes and systems; most importantly, this person will be a creative, practical and resourceful business professional.

They will possess the self-confidence and maturity required to work effectively with the Executive Director and members of the Board. The candidate will have experience working with diverse internal teams and within a multi-stakeholder environment.

What you’ll be doing:

  • Establish self as an accountable contributor and trusted advisor on the Directorate Team.

  • Successfully navigate TI through the remainder of the COVID-19 pandemic.

  • Build trusted relationships within TI, and maintain the excellent relationship established with stakeholders.

  • Nurtures, models and enhances TI’s organizational culture.

  • Lead, direct and coach a team of Corporate Service staff members who administer, advise and consult regarding a broad range management service.

  • Develop an annual divisional plan; prepare the annual budget submission and administer the approved budget. Establish key performance indicators for the division and regularly evaluate effectiveness and efficiency of services provided with input from TI Leadership. Monitor processes and procedures to ensure continuous improvement, best use of technology and optimal allocation of available resources

  • Provides advice and consultation on complex Employee Relations issues and when needed, consult with legal counsel.

  • Establishes a strategic succession planning and talent management plan that supports Inuit employment.

  • Make decisions and provide direction regarding internal operating/administrative policies and procedures which are either system-wide in nature or have the potential for significant impact upon TI.

  • Receives and approves reports prepared by teams, Contractor and/or outside stakeholders which affect corporate directions and organizational-wide planning.

  • Oversee operations and ensures that service delivery obligations are met by meeting all internal and external requirements, staying within budget and ensuring client satisfaction.

  • Lead TI through organizational change and challenges.

  • Oversee the development of communication initiatives and plans based on an understanding of the Inuit community. The Communications unit aims to improve information flow, enhance the image and increase visibility of TI among its clients, alternate agencies and stakeholders.

  • Sponsor and support TI’s Occupational Health and Safety Committee in the continued development and implementation of TI’s safety programs, policies, procedures and initiatives.

What do you need to be a successful candidate:

The knowledge, skills and abilities for this role would typically be acquired through a post-secondary degree in Business Administration or a related field is required; must have considerable experience in corporate/management services and senior-level management experience in a progressively complex environment. Experience working in a not-for-profit community-based organization is an asset.

The successful candidate must possess a demonstrated cultural competency related to both interpersonal and external communications, centered around equity and inclusion, respectful, and responsive to the needs of diverse audiences and communities.

Fluency in English is required and the ability to communicate in Inuktitut is an asset.

The ideal candidate will have a thorough understanding of Inuit culture, values, Inuit Qaujimajatuqangit (IQ), traditional practices and the unique needs and issues impacting Inuit communities. Previous experience working with Indigenous populations is an asset.

A professional HR designation, a PMP Certification or OHS Certification are considered strong assets.

An acceptable combination of related education, work and life experience may be considered.

Salary and Benefits

  • TI offers a competitive total compensation package. Employees are provided an exceptional benefits plan which includes major medical and dental coverage for the employee and their dependents, and employee life insurance. TI also offers a Group RRSP benefit plan for eligible staff.

  • TI provides paid sick, personal and family sickness leave days, and a 24/7 confidential Employee and Family Assistance Plan.

  • Vacation (earn 3 weeks/year).

Deadline for applications is March 21st, 2021

To apply, please submit your resume and cover letter to

This position works out of the 1071 Richmond Road, Ottawa location which is conveniently located close to major transportation access points and parking is free on the premise.

Preference in hiring will be given to qualified Inuit candidates, applicants are encouraged to self-identify.  Considering the nature of this position, the successful candidate will be required to obtain a criminal record check and their employment will be conditional on results that are acceptable to TI.

Accommodations for applicants with disabilities are available upon request.

We thank all interested applicants in advance for their interest. Only individuals selected for interviews will be contacted.

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