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Case Manager, Mamisarvik Healing Centre

Tungasuvvingat Inuit

March 22, 2022

Case Manager, Mamisarvik Healing Centre

Full time, Term to March 31st, 2023

Possibility of Extension

It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. With over 30 years of highly successful experience in crafting the design, development, and delivery of a wide range of effective, client-centered services, TI continues to deliver quality programs and services that directly benefit our growing urban Inuit population.

Reporting to the Treatment Manager, the Case Manager will provide ongoing support, advocacy, planning, systems navigation, and service coordination for clients involved in the Mamisarvik Healing Centre Program.

The incumbent will help clients identify their needs and goals and assists them in creating plans and accessing services to meet their needs, which may include advocating on their behalf, helping with paperwork and accompanying them to meetings with other agencies as necessary. They will provide crisis intervention and emotional support as needed by the client.

The incumbent will work collaboratively with a multi-disciplinary team of elders, community members and professionals within Mamisarvik Healing Centre and TI and to establish and maintain partnerships with related community organizations. The incumbent will also collaborate with external groups and agencies to ensure effective and comprehensive client service delivery when feasible and may represent TI in groups and coalitions to enhance community services to Inuit.

Other key responsibilities of the position:

  • Conduct comprehensive assessments of client needs; develop collaborative strengths-based and goal-focused safety/care plans; facilitate coordination, communication and collaboration with clients and service providers to help achieve the plan; monitor and evaluate progress towards goals and regularly adjust plans to meet the evolving circumstances of the clients.

  • Connect Mamisarvik clients with culturally safe services, supports and resources, including Inuit Elders and community activities, legal services, health care, mental wellness services, addictions treatment services, housing, parenting programs, counselling, pre- and post-natal care, early-years programs, food security, education and training, and employment services.

  • Advocate for the client and assist them in advancing their rights and overcoming barriers to ensure they receive the programs and services they need.

  • Provide clients with objective information about processes (e.g., child protection procedures, legal system processes) and options to support them in making informed decisions.

  • Provide case consultations with children’s aid societies, transitional houses, Ontario Works, etc. to ensure agency interactions and interventions are done in a culturally sensitive and appropriate way.


  • The ideal candidate will have knowledge of the unique needs and issues impacting Inuit communities such as trauma, residential schools, forced relocation, and TB treatment; Inuit culture and values; addictions, bio‐psycho‐social‐spiritual influences, and effects of dependencies; and services and resources available to Inuit in Ontario.

  • Excellent communication skills, organizational skills, decision-making skills, case management and collaboration skills and computer literacy skills (word processing, publication, data collection, e-mail, and internet) are necessary.

  • The ability to ensure client needs are met both inside and outside of the program, communicate effectively with clients in sometimes difficult situations, work within a busy environment, work independently and within a multi-discipline team, meet deadlines, and work occasional evenings and weekends are required.

  • Bachelor’s degree in social work, psychology or a related field or a recognized diploma in human services, social service worker, or related field of study is preferred.

  • Minimum 2 years’ professional experience in community-based human services including case management is required. Experience working in the alcohol/chemical dependency or mental health field is preferred. 

  • Fluency in English is required; Inuktitut language skills are preferred.

  • Assets include a valid driver’s licence and acceptable driver’s abstract, CPR and First Aid certification, crisis and suicide prevention and intervention skills and training.

  • An acceptable combination of related education and work experience may be considered.

Salary and Benefits

  • TI offers a competitive annual salary

  • 4% vacation accrual (paid out)

  • 24/7 confidential Employee and Family Assistance Plan

Deadline for applications is March 29th, 2022.

To apply, please submit your resume and cover letter to

TI’s Mamisarvik Health Centre is located at 25 Rosemount Ave, Ottawa, ON, which is conveniently located close to all major transportation access points and parking is free on the premise.

Interested candidates are encouraged to visit our website at to learn more about our programs and services. 

Preference in hiring will be given to qualified Inuit candidates, applicants are encouraged to self-identify. The successful candidate will be required to obtain a vulnerable sector check with results that are acceptable to TI.

Accommodations for applicants with disabilities are available upon request.

We thank all interested candidates in advance, but unfortunately, we are only able to respond to those selected for an interview.

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